We strive to serve you in the best way possible and ensure complete satisfaction for you with our products and services. And we are happy to issue a full refund based on the following conditions:
- Product(s)/Medicines(s) delivered do not match your order/prescription.
- You received a defective item.
- The ordered item(s) is lost or damaged during transit.
- The ordered item(s) is past its expiry date.
Please Note: We offer the same mode for refund as the payment mode chosen by you. If the mode of refund is by Credit/Debit Card or Net Banking, please allow some time for the credit to appear in your account. Although we aim to get the credit transferred as soon as the bank policies allow, it may take 7-10 working days and we regret any inconvenience caused. Credit shall be made available within 24 hours in the case of e-wallet refunds.
How to Request a Refund: You can avail a refund by dropping by at any convenient time to the pharmacy if our products meet any of the above mentioned conditions.
If you have any queries, do call our help desk at +91 8800879528, email us at info@guptabrosdruggist.com, or contact our customer support executives through online chat. We're here for you and your health!
Return Policy: We try our best to ensure that your order is in accordance with your specifications. However, in case you receive an incomplete order, damaged or incorrect product(s), please notify our Customer Support immediately or within 2 working days of receiving the products, to ensure prompt resolution. Please note that Gupta Bros Druggist Pvt Ltd will not accept liability for such products if you fail to notify us within 2 working days of the purchase.
We do understand that due to certain circumstances or conditions you may want to return products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 5 working days of the purchase.
Return Policy Exceptions: Kindly note replacements or exchanges are not available for the following product categories: Injections, Health Monitors & Equipment and Ortho Support, Specialty Pharmaceutical Products, Cosmetics.
Gupta Bros Druggist Pvt Ltd reserves the right to refuse returns (or refunds) for certain products, which are specified as not eligible for refund or exchange at thetime of purchase.
